What are the shipping charges?
Review the shipping page to determine shipping charges policies.
How do I return my order?
If the package is unopened and you are returning the whole order, simply write “Refused” on the outside of the package and give it to your mail carrier or Post Office.
If returning a partial order, or if you opened the package, please rewrap in the original packaging. If this is not possible, please enclose the mailing label along with your preferred resolution, such as reshipment or a credit to your credit card. Retain a copy of your postal receipt for your records and mail to:
Diabetic Sweet Shop
4000 Keal Run Way
Louisville, Ky 40241
How do I contact you about my order?
We offer our customers the opportunity to reach us 24 hours a day by emailing us at customerservice@diabeticsweetshop.com. Please feel free to email us with any questions you might have about our products.
What are the side effects of the sugar-free products?
Some sensitive individuals may experience mild laxative effects.
Sugarfree or No sugar Added...What's the Difference?
No sugar added means that while no sugar is added to the item during the creation process, some naturally occurring sugars are present in some of the ingredients (such as raisins or fruits). Sugarfree means the item contains less than 0.5 grmas of sugar per serving.
What is Sugar Alcohol?
Certain artificial sweetners are called sugar alcohols. They are carbohydrates that are like sugar in some wyas, but the body does not completely absorb them. This means that the blood sugar impact of sugar alchols is less. They are not actually"sugar", or "alcohol", but a re names so because part of their structure resembles that of sugar and the other part resembles alcohols. Sugar alcohols occur naturally in many fruits and vegetables, and they can be commercially produced from other carbohydrates. Please note that because they are not fully absorbed, they can cause varying levels of bloating, gas, or intestinal discomfort in some people.
Common sugar alcohols used in our products include Maltitol (lycasin), Xylitol, Sorbitol, Isomalt,Lactitol, Mannitiol, and Erythritol. Additional artificial sweetners include Saccharin (Sweet 'N Low), Polydextrose, Sucrose (Splenda), Acesulfame K (Ace-K or Acesulfame Potassium), and Aspartame (Nutrasweet).
